Privacy Policy
At Gramam Living, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our property, book a spa session or stay, or engage with us online.
1. Information Collection
We collect information to ensure a smooth booking experience and to offer you a personalized stay and wellness journey.
Personal Information:
Name, phone number, email address, and any other details shared during reservation or inquiry.
Payment details provided during booking or purchase.
Guest preferences or special requests related to treatments, wellness, or stay.
Non-Personal Information:
Browser type, IP address, and site usage analytics to help us improve our website and guest experience.
2. Use of Information
Your information helps us provide a seamless and memorable Gramam experience. We use it for:
1. Reservation & Appointment Management:
To confirm bookings, manage schedules, and deliver customized spa and stay services.
2. Guest Experience Enhancement:
To personalize your treatments, room preferences, and overall stay experience based on your feedback or past visits.
3. Communication & Support:
To respond to your queries, send booking confirmations, and offer assistance before, during, and after your visit.
4. Promotions (With Consent):
To share updates, offers, and wellness programs you might enjoy. You may opt out at any time.
5. Internal Improvements:
To analyze feedback and website interactions for refining our hospitality and spa offerings.
3. Data Security
Your data security is important to us. We use appropriate technical and organizational measures to prevent unauthorized access, alteration, or misuse of your personal data. While no online system is entirely risk-free, we continually update our practices to ensure your information remains protected.
4. Sharing of Information
We respect your confidentiality and never sell or rent your personal information. However, information may be shared under these limited circumstances:
Service Providers: With trusted partners who assist in processing payments, managing reservations, or maintaining our website—under strict confidentiality agreements.
Legal Compliance: If required by law or to protect the rights, property, or safety of Gramam Spa & Stay, our guests, or others.
5. Your Rights
You have control over your information and can exercise the following rights at any time:
Access: Request a copy of your personal data held by us.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data, subject to any legal retention requirements.
Opt-Out: Unsubscribe from marketing communications anytime by contacting us directly.
By using our website, you consent to our Privacy Policy. We reserve the right to update this policy periodically, and any changes will be posted on this page.